Cooler not cooling well?
Check the water level and confirm the pump is running. Also check whether the cooling pads need cleaning or replacement.
Troubleshooting
BEFORE YOU SUBMIT – QUICK CHECKS
Some issues have simple fixes. Worth trying first.
Low airflow?
Check for dust blocking the pads or the air outlet.
Water leakage?
Check that the drain plug is closed and the tank is not overfilled.
Unusual noise?
Check that the cooler is on a level surface and no loose object is inside the fan housing.
Still facing the issue?
See Our Full Maintenance Guide
If the issue persists after these checks, refer to our detailed guide for step-by-step solutions.
Troubleshooting
BEFORE YOU SUBMIT – QUICK CHECKS
Some issues have simple fixes. Worth trying first.
Cooler not cooling well?
Check the water level and confirm the pump is running. Also check whether the cooling pads need cleaning or replacement.
Low airflow?
Check for dust blocking the pads or the air outlet.
Water leakage?
Check that the drain plug is closed and the tank is not overfilled.
Unusual noise?
Check that the cooler is on a level surface and no loose object is inside the fan housing.
Still facing the issue?
See Our Full Maintenance Guide
If the issue persists after these checks, refer to our detailed guide for step-by-step solutions.
SERVICE & COMPLAINT REQUEST
Need Help With
Your Request?
Phone
Working Hours
Monday – Saturday
9:00 AM – 6:00 PM
Frequently Asked Questions
In this section, you can address common questions efficiently.
Select Service Request in the form and provide your product and issue details.
Yes. Select Product Complaint as your request type and submit the form.
Yes. Photos or videos help us understand and resolve the issue more efficiently.
Our support team will contact you using your registered phone number, WhatsApp or email.
Our team will review your request and guide you regarding inspection, service or the next appropriate step.
