1. Introduction
At INDORA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit www.indoraindia.com, purchase our products, register as a dealer, submit enquiries, download catalogues, communicate with us, or use any of our products and services.
Whether you are a customer, dealer, distributor, retailer, supplier, business partner, job applicant, or website visitor, we are committed to handling your personal information responsibly and transparently. By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
This Privacy Policy is designed to comply with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other relevant data protection regulations.
2. Scope
This Privacy Policy applies to all personal information collected by INDORA through:
- Our official website (www.indoraindia.com)
- Online product purchases
- Dealer and distributor registration
- Customer enquiries
- Product enquiry forms
- Contact forms
- Catalogue download requests
- Customer support
- Warranty registration (if applicable)
- WhatsApp communication
- Email correspondence
- Telephone conversations
- Social media platforms
- Recruitment and job applications
- Business meetings and exhibitions
- Supplier and vendor communications
This Privacy Policy applies to all customers, dealers, distributors, retailers, suppliers, vendors, business partners, website visitors, and other individuals who interact with INDORA.
3. Definitions
| Term | Definition |
|---|---|
| Personal Information | Any information that identifies or can identify an individual directly or indirectly, including name, mobile number, email address, company name, address, IP address, payment details, order information, or other personal identifiers. |
| Processing | Any activity performed on personal information, including collection, storage, organization, use, analysis, sharing, updating, retention, or deletion. |
| Customer | Any person purchasing or intending to purchase INDORA products through our website or authorized dealers. |
| Dealer / Distributor | Any authorized business partner engaged in the sale or distribution of INDORA products. |
| Website | The official INDORA website located at www.indoraindia.com. |
| Cookies | Small data files stored on your device to improve website functionality, remember preferences, and analyze website traffic. |
4. Information We Collect
Website Visitors
When you browse our website, we may collect:
- Full Name
- Email Address
- Mobile Number
- Company Name (where applicable)
- City and State
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Website Usage Data
- Cookies and Analytics Data
- Contact Form Messages
- Product Enquiry Details
- Catalogue Download Requests
Customers
When purchasing products or requesting services, we may collect:
- Full Name
- Billing Address
- Shipping Address
- Email Address
- Mobile Number
- Order Details
- Product Information
- Invoice Details
- Payment Information (processed securely through authorized payment partners)
- Warranty Information
- Customer Support Records
Dealers & Distributors
For dealership enquiries and business partnerships, we may collect:
- Business Name
- Contact Person
- Mobile Number
- Email Address
- Business Address
- GST Number
- PAN (where applicable)
- Business Registration Details
- Dealer Application Information
- Banking Details (where applicable)
- Business Communication Records
Suppliers & Vendors
We may collect:
- Company Information
- Contact Details
- GST Details
- Bank Details
- Purchase Orders
- Invoices
- Business Agreements
Job Applicants
If you apply for employment with INDORA, we may collect:
- Resume / CV
- Educational Qualifications
- Employment History
- Skills
- References
- Interview Notes
- Identity Documents (if required during recruitment)
5. Purpose of Processing Personal Information
INDORA processes personal information only for legitimate business purposes.
We use your information to:
Customer Services
- Respond to enquiries
- Process product purchases
- Provide quotations
- Share product catalogues
- Provide warranty support
- Handle customer complaints
- Deliver after-sales service
Dealer & Distributor Management
- Evaluate dealership applications
- Verify dealer information
- Manage dealer relationships
- Share dealer communications
- Provide business support
Website Operations
- Improve website performance
- Monitor website usage
- Enhance user experience
- Maintain website security
- Prevent fraud and misuse
Marketing & Communication
- Send product updates
- Share promotional offers
- Launch new product announcements
- Send newsletters (only with consent)
- Conduct customer surveys
Legal & Compliance
- Maintain financial records
- Comply with tax and regulatory obligations
- Protect legal rights
- Prevent fraudulent activities
- Resolve disputes
Recruitment
- Evaluate job applications
- Conduct interviews
- Verify employment details
- Maintain recruitment records
INDORA processes personal information only where there is a valid legal basis, such as customer consent, contractual necessity, legal obligations, or legitimate business interests.
6. Dealer Registration
INDORA welcomes dealership and distribution enquiries from businesses interested in partnering with us. When you submit a dealer registration form, we may collect information such as your business name, contact details, business address, GST number, city, state, and other relevant business information.
The information provided is used solely to evaluate your dealership application, communicate with you regarding partnership opportunities, verify business credentials, and manage our dealer network. Submission of a dealer registration form does not guarantee dealership approval. All applications are reviewed based on our business requirements and eligibility criteria.
7. Product Enquiries
When you submit a product enquiry through our website or contact our team, we may collect your name, contact details, company information (where applicable), preferred product details, and enquiry message.
This information is used to respond to your enquiries, provide product specifications, quotations, catalogue downloads, technical assistance, and after-sales support. We only use this information for legitimate business communication and customer service purposes.
8. Cookies & Tracking Technologies
INDORA uses cookies and similar tracking technologies to improve website functionality, enhance user experience, remember user preferences, and analyze website performance.
Cookies may collect non-sensitive information such as browser type, device information, pages visited, session duration, and website interactions. You may choose to disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled.
9. Google Analytics, GTM & Meta Pixel
Our website may use Google Analytics, Google Tag Manager (GTM), and Meta Pixel to understand visitor behavior, measure website performance, and improve our marketing efforts.
These tools may collect information such as IP address, browser type, device information, pages visited, time spent on the website, and interactions with website content. The information collected helps us improve our website, optimize user experience, measure advertising performance, and provide more relevant content to our visitors.
These third-party services operate in accordance with their respective privacy policies.
10. Third-Party Services
To operate our website efficiently and provide better services, INDORA may use trusted third-party service providers, including website hosting services, analytics providers, mapping services, communication platforms, and marketing tools.
These service providers may process personal information only to the extent necessary for providing their services to INDORA and are expected to maintain appropriate security and confidentiality standards.
11. Data Sharing
INDORA respects your privacy and does not sell, rent, or trade your personal information to any third party.
We may share your information only when necessary to:
- Provide requested products or services.
- Work with trusted service providers acting on our behalf.
- Comply with applicable laws, regulations, or legal processes.
- Protect the rights, safety, or property of INDORA, our customers, or others.
Any data shared is limited to what is reasonably necessary for the intended purpose.
12. Data Security
INDORA implements appropriate technical, administrative, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Although we take reasonable precautions to safeguard your information, no method of data transmission or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.
13. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws and regulatory obligations.
When personal information is no longer required, we take appropriate steps to securely delete, anonymize, or dispose of the information in accordance with our data retention practices.
14. Your Rights (DPDP Act, 2023)
Subject to the provisions of the Digital Personal Data Protection Act, 2023 (India) and other applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where applicable.
- Withdraw consent for data processing where consent is the legal basis.
- Raise concerns regarding the processing of your personal information.
- Contact our designated representative regarding privacy-related matters.
We will make reasonable efforts to respond to your requests in accordance with applicable legal requirements.
15. External Links
Our website may contain links to third-party websites or services for your convenience. These external websites operate independently and have their own privacy policies.
INDORA is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit before sharing personal information.
16. Changes to This Privacy Policy
INDORA may update or revise this Privacy Policy from time to time to reflect changes in legal requirements, business operations, technologies, or website functionality.
Any updates will be published on this page along with the revised "Last Updated" date. We encourage users to review this Privacy Policy periodically to stay informed about how we protect personal information.
17. Contact Us & Grievance Redressal
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, you may contact us using the details below:
INDORA
Factory Address:
INDORA HOME APPLIANCES PRIVATE LIMITED
GSTIN: 06AAICI5168G1ZF
Address: Unit-1, Khewat No. 111, Killa No.2, Yamuna-band, Palra Rasta, Sonipat-131021, Haryana (INDIA)
Email:
Privacy & Grievance Email:
Phone:
+91-9899556769
Website:
We are committed to addressing privacy-related concerns promptly and will make reasonable efforts to respond in accordance with applicable laws and internal grievance handling procedures.