Company FAQ
INDORA is an Indian cooler manufacturing brand focused on providing reliable, efficient and practical cooling solutions for homes, offices and commercial spaces.
INDORA HOME APPLIANCES PRIVATE LIMITED is located in Sonipat, Haryana, India. Our manufacturing facility is situated at Khewat No. 111, Killa No. 2, Yamuna-band, Palra Rasta, Sonipat – 131021, Haryana, India.
Yes. INDORA is involved in the manufacturing and quality control of its cooler products to maintain consistent product standards.
INDORA manufactures air coolers in different sizes and configurations designed for residential and commercial cooling requirements.
You can purchase INDORA products through authorized dealers and available sales channels. Contact us to find an authorized dealer near you.
Yes. INDORA provides customer support for product-related questions, warranty registration, complaints, service requests and spare parts enquiries.
You can contact INDORA through the Contact Us or Service & Support section of our website.
Product FAQs
The right cooler depends on room size, ventilation, climate and your cooling requirements. Check our product specifications or contact our team for help choosing the right model.
Consider the room size, number of people, ventilation and cooling requirement. Larger rooms generally require coolers with higher air delivery and suitable tank capacity.
Yes. INDORA offers cooler models designed for residential use, depending on the room size and cooling requirement.
Yes. INDORA offers models with different air delivery capacities. For large rooms, select a model designed for higher air circulation.
Power consumption depends on the specific model, motor, fan speed and operating conditions. Check the product specification for the rated power consumption of your model.
Most air coolers use a water tank and do not require a permanent water connection. Refer to the specific product specifications for your model.
Water runtime depends on tank capacity, cooling mode, fan speed, temperature and environmental conditions. Actual runtime may vary between models and usage conditions.
INDORA coolers are designed for comfortable operation. Noise levels can vary depending on the model, fan speed, installation and operating conditions.
For evaporative cooling, some ventilation is recommended. A completely closed room may reduce cooling effectiveness because humidity can build up.
Regular cleaning is recommended, especially during frequent use. Clean the water tank, cooling pads and other accessible components according to the product manual.
Switch off and unplug the cooler before cleaning. Empty the water tank and clean accessible parts using suitable methods mentioned in the product manual.
Clean and completely dry the tank and accessible components before storage. Keep the cooler covered in a dry and clean place.
Product documentation and usage instructions are provided with applicable products. If you need assistance, contact INDORA customer support.
Warranty FAQs
Warranty coverage depends on the specific product and its terms. Please check your product warranty information or contact INDORA support for confirmation.
You can register your warranty through the Warranty Registration form available on the INDORA website.
An invoice may be requested to verify purchase details. We recommend keeping your original purchase invoice safely.
Contact INDORA customer support with your product details, serial number and purchase information. Our team will guide you regarding available verification options.
The serial number helps identify and verify your product. Keep the serial number available when contacting customer support.
Warranty coverage depends on the applicable product warranty terms. It generally applies to eligible manufacturing defects under normal usage conditions.
Damage caused by misuse, improper installation, accidents, unauthorized modifications or failure to follow product instructions may not be covered. Refer to the warranty terms for details.
Contact INDORA customer support with your product model, serial number and purchase details to help verify your warranty status.
Submit a complaint through the INDORA Complaint form or contact customer support. Provide your product details and a clear description of the issue.
Service time can vary depending on the issue, location, spare-part availability and technician availability. Our team will provide guidance after reviewing your complaint.
Dealer FAQs
You can submit your details through the Become a Dealer section on the INDORA website. Our team will review your enquiry and contact you.
Dealers with suitable market presence, sales capability and relevant business experience can apply. Applications are evaluated based on business and territory requirements.
Investment requirements may vary depending on territory, product range and business model. Contact the INDORA sales team for current requirements.
Yes. INDORA aims to support authorised dealers with product information, sales assistance, service coordination and other business support as applicable.
Marketing support may be available to authorized dealers depending on the applicable dealer programme and business requirements.
You can submit an application. INDORA will evaluate the application based on territory, business profile and applicable dealership requirements.
Territory availability depends on the market and existing dealer network. Contact INDORA to discuss opportunities in your area.
Processing time depends on the completeness of your information and internal evaluation. The INDORA team will contact eligible applicants after review.
Submit the dealer registration form on the website with your business details. The relevant team will contact you regarding the next steps.
Service & Complaint FAQs
You can register a complaint through the Complaint Form on the INDORA website. Provide your product details and clearly describe the problem.
You should provide your name, mobile number, product model, serial number and problem description. Invoice, images and video can be uploaded when available.
Yes. You can upload relevant product images or a short video showing the issue. This can help the support team understand the problem.
Our support team will review the complaint and the information provided. Depending on the issue, you may be contacted for additional details or service assistance.
Response time can vary depending on the complaint, location and service requirements. INDORA aims to respond and assist customers as promptly as possible.
Genuine spare parts may be available through authorised service channels and dealers. Submit a Spare Parts Enquiry through our website for assistance.
Provide your product model and serial number along with details of the required part. Our team can help identify the appropriate spare part.
Yes, service may still be available after the warranty period, subject to applicable service availability and charges.
